Shipping & Returns

We ship to all EU countries and Switzerland. Please get in touch with us via contact@ipsum-alii.com if you live somewhere else and we will find a solution.

Shipping Costs and Shipping Time

We will ship your order within 2-5 business days of receiving your order (excluding public holidays in the Netherlands and Switzerland). 

EU Countries 3-8 business days (7 EUR, free shipping for orders over 100 EURO)

Switzerland 2-3 business days (7 EUR, free shipping for orders over 100 EURO)

Returns

We have a 30-day return policy. We accept returns on new, unopened IPSUM ALII skincare products.

Please send your return to

in Switzerland:

HINOKI GmbH
Freilagerstrasse 72
8047 Zurich

in the EU:

EN Spa
7 rue de Condé
75006 Paris

Return costs are not covered.

If you face any problems with a return, please get in touch: 
contact@ipsum-alii.com or +41 (0)78 799 66 08.